Our Story

Vacaxions Is a company that specializes in Real Estate Services, Property Management & Concierge Services in Mexico, currently offering their services in Puerto Morelos, Playa del Carmen and Tulum. Vacaxions offers experiences in Spanish and English and stared doing business in 2022.

The idea of Vacaxions started with 2 longtime friends that meet back in 2002 in Los Cabos Mexico offering concierge services. 20 years later, Mateo & Luis opened up Vacaxions in Playa del Carmen as a friendly and organized option for that offers high end services to owners and guests, standard with out add on/hidden fees for extra service, offering a competitive rate with some of the best technology, experience, commitment and experience in the industry and destination.

Mateo is from Guadalajara, Mexico and has been doing real estate, property management and property maintenance for over 20 years in Mexico and Colorado, USA, Mateo started his tourist and leisure experience in the 2000’s working for high end and other grand tourism resorts and destinations in Mexico and abroad. He speaks English and Spanish fluently.

Juan Luis is from Mexico City and has been doing concierge, property management and real estate in the main tourist destination of Los Cabos, Puerto Vallarta and Rivera Maya for over 20 years and has a wide experience on travel and leisure experiences. He speaks English and Spanish fluently.

Our mission

At Vacaxions our priority are our owners and guests. We care more for long term relationships and connections than making quick money. When you use our services, you will have the peace of mind that you are working with a company that commits and follows up through the right steps and will do the best to make sure your experience is as pleasant and easy as possible.

We offer standard personalized service for everyone of our guests and owners without any additional charges and provide some of the best customer service in the industry and we are constantly educating ourselves to provide the best experiences for our customers.

Whether you’re using our Real Estate or Property Management Services or Booking a Vacation Home or Tours and activities for you and your family, The Vacaxions team will be along side with you at every moment when you need us, ensuring your needs are well covered.

1000+

Managed Properties

Vacaxions have the combined experience to have managed over 1000 properties in Mexico and the USA. We've placed guests for short and long term with a short turn over and low maintenance cost.

Over 20 Million

On Real Estate Sales

The staff at Vacaxions have been involved in combined real estate transactions of over 20 Million Dlls in Mexico and the USA. From first time vacation or long term investment, we are here to help.

250+

Vendor Connections

We are proud to call friends to the over 250 maintenance, cleaners, drivers, tour & activities operators and other members that ensure our guests spend the time of their life.

2000+

Happy Customers

We've made hundreds of owners and guests happy over the 20 years of working in the industry. At Vacaxions, we offer a worry free experience for our owners and guests, try us out today!

"At Vacaxions, we focus on long term relationships and value our guest and customers as our family. We've love to do business with you today and in 10 years from now!"

About Us

Mateo | Vacaxions Owner

Broker CO. # FA.100072520

Leadership Team

Mateo

Manager | Broker

Juan Luis

Manager | Concierge

Mario

Maintenance/Cleaning Manager

Lorena

Office Manager

What our customers say about us

Got Questions? We got answers!

These are general questions and answers. Please contact us if you have any questions

Who is Vacaxions?
We are a Real Estate, Property Management and Concierge company in Mexico. We offer a wide variety of services for our guests and owners. It was formed by Mateo from Guadalajara and by Juan Luis from Mexico City.
How does Vacaxions Staff stays updated with the industry?
Our managers assists many seminars online, nationally and abroad. We are also part of local and national organizations that dedicate their time to teach within our industry. Our founder Mateo has been a broker in the state of Colorado for the past 10 years and continuously shares with the staff at Vacations the correct and fair way when conducting business.
What is the mission statement from Vacaxions?
To prioritize our owner and guests services by communicating effectively and always thinking on the long term benefit rather than the short term satisfaction on the business. At Vacaxions, you will be treated as family and we will always make sure to do the right thing for every situation with our owners and guests.
Who do we contact at Vacaxions for questions?
You can contact us directly at help@vacaxions.com or directly to our managers at mateo@vacaxions.com or luisg@vacaxions.com or call us from the USA at 970-491-5802 or while in Mexico at 55-3637-5097
How do you prevent online scams?
We use watermark in all of our marketing images. We also contact all of our guests and owners directly either by email, phone call or text every single time so you will know who is your manager or representative every time. We guarantee a clear and worry free transaction when you use Vacaxions services.
What is your booking and service policy?
We use our policies in each of our contracts, for a general overview of our services policy please visit our policy page at the bottom of the any page.
How can I join the Vacaxions team?
If you are interested in joining the Vacaxions team either as a vendor or supplier or as a direct staff member please contact us at help@vacaxions.com and let us know more about you. We look forward to chat more with you.

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